Refund & Return Policy

Last Updated: August 17, 2026

At RǏWYÑ, we want every order to arrive in the condition and specifications in which it was purchased. Because our products are made and processed specifically for customer orders, we follow a limited return and exchange policy.

By placing an order on our website, you acknowledge and agree to the terms of this Refund & Return Policy.

1. General Return Policy

RǏWIÑ does not accept returns or refunds for change of mind, personal preference, colour preference, styling preference, or incorrect size selection by the customer.

Before placing your order, we strongly recommend checking the size chart and product details carefully.

A return or refund may be considered only where the product is:

• Damaged during transit

• Defective or has a manufacturing defect

• Incorrectly delivered

• Significantly different from the product/specifications ordered

• Otherwise eligible for a remedy under applicable consumer law

Nothing in this policy is intended to limit any rights available to you under applicable Indian law.

2. Size Exchanges

We may offer one size exchange per order, subject to the following conditions:

• The exchange request must be submitted within 7 days of delivery.

• The product must be unused, unworn and unwashed.

• The original tags, packaging and other included items must be intact.

• The product must not have any stains, odour, damage, alteration or signs of use.

• The requested replacement size must be available in stock.

• The product must pass our quality inspection after being received.

Size exchanges are not guaranteed and are subject to product availability and eligibility.

If the required size is unavailable, RǏWIÑ may provide an alternative resolution at its discretion, subject to applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

For such claims, you may be required to provide:

• Your order number

• Clear photographs of the product

• Clear photographs of the packaging and shipping label

• A short video showing the issue, where reasonably necessary

• Any other information reasonably required to verify the claim

For damaged packages, we strongly recommend recording an unboxing video from the moment the package is opened.

Failure to provide requested evidence does not automatically remove any rights available under applicable law, but may make it difficult for us to verify and process a claim.

If the issue is verified, RǏWIÑ may, depending on the circumstances and applicable law:

• Replace the product;

• Provide an eligible exchange;

• Repair the product where appropriate; or

• Provide a refund or other appropriate remedy.

4. Products That Are Not Eligible for Return or Exchange

Unless the product qualifies under the defective/damaged/incorrect-product provisions above or applicable law requires otherwise, the following are not eligible for return or exchange:

• Products that have been worn

• Products that have been washed

• Products with removed or damaged tags

• Products with stains, marks, odour or other signs of use

• Products that have been altered, customised or modified

• Products damaged after delivery due to customer handling

• Products returned without prior approval

• Returns based solely on change of mind

• Returns based solely on colour or styling preference

• Returns caused by incorrect size selection where the customer selected the wrong size and an eligible exchange is not available

5. How to Request an Exchange or Refund

To request an eligible return, exchange or refund, contact us through the official RǏWIÑ customer-support channel with:

Order Number:
Name:
Registered Email/Phone:
Reason for Request:
Photos/Videos:

Do not ship any product back to us before receiving instructions from RǏWIÑ.

Unauthorised returns may be refused or may experience delays in processing.

6. Return Shipping

For an approved return or exchange caused by a verified defect, damage, incorrect product, or other issue attributable to RǏWIÑ, we will provide the appropriate return instructions and, where applicable, arrange or reimburse reasonable return shipping costs.

For an eligible size exchange, return shipping and/or replacement shipping may be the customer's responsibility unless otherwise communicated by RǏWIÑ.

We will communicate any applicable shipping charges before processing the exchange.

7. Refunds

Where a refund is approved, the refund will generally be processed after the returned product has been received and inspected, where an inspection is required.

Approved refunds will normally be issued to the original payment method used for the order, subject to payment-gateway and banking processing times.

The time taken for the amount to appear in the customer's account may vary depending on the payment provider, bank or payment method.

RǏWIÑ does not guarantee an exact bank processing time.

8. Refund Amount

Where a full refund is legally or otherwise approved, RǏWIÑ will refund the amount eligible for refund in accordance with the applicable circumstances.

Where only part of an order is eligible for a refund, only the applicable amount will be refunded.

Any refund or deduction will be handled in accordance with applicable law and the circumstances of the order.

9. Order Cancellation

Because orders may enter processing shortly after purchase, cancellation requests should be submitted as soon as possible.

An order that has already entered processing, been dispatched, or otherwise progressed beyond the cancellation stage may not be cancellable.

Nothing in this section limits any cancellation or refund rights that may apply under applicable law.

10. Delivery Refusal

Customers should not intentionally refuse delivery solely to obtain a refund.

If an order is returned to us because of an incorrect address, repeated delivery failure, refusal of delivery, or other customer-attributable reason, any refund or re-shipment will be handled on a case-by-case basis and subject to applicable law and actual costs incurred.

11. Exchange Processing

Once an eligible exchange request is approved and the original product is received and passes inspection, the replacement order will be processed subject to stock availability.

Replacement products may take additional time to dispatch.

12. No Cash Refunds

RǏWIÑ does not provide cash refunds.

All approved refunds will be processed through the applicable digital payment/refund method.

13. Fraudulent or Abusive Claims

RǏWIÑ reserves the right, subject to applicable law, to investigate claims where there is reasonable evidence of fraudulent, abusive, repeated or misleading return/exchange activity.

This may include claims involving:

• Products that show signs of intentional damage

• Repeated false defect claims

• Products returned in a materially different condition

• Tampered or substituted products

• Misuse of the exchange process

Any action taken by RǏWIÑ will remain subject to applicable consumer protection laws.

14. Consumer Rights

This policy is intended to explain RǏWIÑ's standard return, exchange and refund process.

Nothing in this policy is intended to exclude, restrict or waive any consumer right or legal remedy that cannot lawfully be excluded or restricted under applicable Indian law.

Where applicable law provides a customer with a right to a refund, replacement, repair, cancellation or other remedy, that right will continue to apply.

15. Contact Us

For return, exchange or refund-related queries, please contact RǏWIÑ through the customer-support contact details published on our website.

Please include your order number in all communications so that we can assist you efficiently.

RǏWIÑ reserves the right to update this policy from time to time. The version applicable to an order will generally be the version in effect at the time the order was placed, subject to applicable law.